This privacy policy describes how Clearview Property Support collects, processes, and protects your personal data.
In this privacy policy, “Clearview Property Support,” “we,” “our,” and “us” refer to Clearview Property Support, the applicable affiliates involved in the processing activity.
The controller of your personal data is Clearview Property Support, located at [Insert Company Address], [City, Postal Code], [Country], and registered under [Insert Company Registration Number].
This privacy policy applies when Clearview Property Support acts as a data controller. It does not apply when Clearview Property Support acts as a data processor, processing data on behalf of its customers.
For certain products or services, Clearview Property Support may create a specific privacy policy. If there is any conflict between this general privacy policy and a specific privacy policy, the particular separate privacy policy will take priority.
Clearview Property Support Services
| PURPOSE | DESCRIPTION | PROCESSED DATA | LEGAL BASIS |
|---|---|---|---|
| Account Registration and Usage | When you create an account with Clearview Property Support and use and manage this account. | Identification details (name, surname), Log-in data (email address), Company information, Technical details (logs, system IDs). | Contract performance between Clearview Property Support and its customer. |
| Management of Contractual Relationships | When you or your organization engage with us as a customer, partner, or in a similar capacity, we process your personal data to manage our contractual relationship. | Identification details (name, surname), Contact details (address, phone, email), Company information. | Contract performance or pre-contractual relationship. |
| Provision of Customer Service and Support | When you use our services or contact our support team for assistance. | Identification details, Contact details, Account credentials, Query details, Transcripts of conversations. | Contract performance. |
| RoomKey Application | When you, as a guest, use the Clearview Property Support mobile app to access your accommodation. | Identification details (name, surname), Contact details, Reservation information, Device details. | Contract performance. |
| Product Improvement | To enhance our services and provide a better customer experience. | Identification details, Contact details, Feedback, Usage data. | Legitimate interest in improving products and services. |
| Call Recording | When you have a call with us, we record it for service enhancement and training. | Identification details, Contact details, Call recordings. | Consent or legitimate interest in improving services. |
| Defending Our Rights | If you make a legal claim or we need to protect our rights through legal means. | Identification details, Communication content. | Legitimate interest or legal obligation. |
| Fulfillment of Legal Obligations | We process data as required by law, such as tax and accounting laws, or public authority requests. | Data necessary to comply with legal obligations. | Legal obligations. |
Clearview Property Support Website & Marketing
| PURPOSE | DESCRIPTION | PROCESSED DATA | LEGAL BASIS |
|---|---|---|---|
| Direct Marketing | We use your data for marketing purposes, such as newsletters or promotions. | Identification details (name, surname), Contact details, Marketing preferences. | Consent or legitimate interest in marketing. |
| Website Browsing | When you browse our websites, we collect data to improve your experience. | Data collected through cookies and other tracking technologies. | Legitimate interest or consent. |
Clearview Property Support Careers
| PURPOSE | DESCRIPTION | PROCESSED DATA | LEGAL BASIS |
|---|---|---|---|
| Recruitment Process | If you apply for a job with Clearview Property Support, we process your application details. | Identification details (name, surname), Contact details, CV and application materials. | Legitimate interest in recruitment or pre-contractual relationship. |
| Interview Recording | If you are invited to an interview, it may be recorded with your consent. | Identification details, Interview content, Video/voice recordings. | Consent. |
| Pre-employment Screening | We may verify your background, including criminal record checks and employment history. | Identification details, Contact details, CV details, Criminal record (if applicable). | Legitimate interest in recruitment or legal requirements. |
Clearview Property Support will retain your personal data for as long as necessary to fulfill the purposes described in this privacy policy. We will delete your data when the legal basis for processing ceases to exist.
Data collected for customer verification purposes will be retained for the duration of the contractual relationship and 5 years after its termination.
We will not share your personal data with third parties except in the following situations:
Categories of Processors
We may share data with the following categories of processors:
Transfers to Third Countries
Clearview Property Support will transfer data to countries outside the EU/EEA only if compliant with applicable law, such as ensuring adequate safeguards to protect personal data.
We take your data security seriously and employ industry-standard measures to protect it. However, you are responsible for keeping your account credentials secure.
If you suspect unauthorized use of your account, please inform us immediately.
You are entitled to exercise your rights under applicable data protection laws. Please contact us at [Insert Contact Information] to exercise any of the following rights:
Your rights may be restricted in certain circumstances where Clearview Property Support has a legal obligation to retain your data.
I. Your Rights Under General Data Protection Regulation (GDPR) and UK Data Protection Act
Right of Access
You are entitled to be informed about what personal data Clearview Property Support processes about you, for what purposes, and who the recipients of your personal data are.
Right to Rectification
You have a right to have any incomplete, inaccurate, or out-of-date personal data rectified.
Right to Erasure (“Right to be Forgotten”)
You are entitled to the erasure of certain personal data that Clearview Property Support has collected and processed about you.
Right to Restrict Processing
In certain cases, such as when we process inaccurate personal data about you, or if you deem the processing no longer necessary, you may request a restriction of the processing.
Right to Data Portability
You have the right to receive personal data you have provided to Clearview Property Support in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to Object
You are entitled to object, on grounds relating to your particular situation, at any time to the processing of personal data that concerns you and is carried out in the public interest or for the purposes of legitimate interests pursued by Clearview Property Support, including profiling.
Right to Withdraw Consent
If your data is processed based on your consent, you are entitled to withdraw such consent at any time. Please note that the withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal.
Right to Opt-out
You are entitled to opt out of data processing whenever Clearview Property Support processes your data based on legitimate interest. You can exercise this right in accordance with the opt-out rules described in each marketing email or other form of communication via the unsubscribe option in the footer of every email, by changing the settings in your user account, or by directly contacting Clearview Property Support.
Right to Not Be Subject to Automated Decision Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:
Clearview Property Support does not make decisions based solely on automated processing that would have significant effects for its users. For completeness, Clearview Property Support uses cookies and similar technologies, the use of which may amount to profiling. For information on how to withdraw your consent for the use of cookies or disable cookies, please read our Cookie Policy.
Right to File a Complaint
If you wish to file a complaint regarding the processing of your personal data by Clearview Property Support, you may contact our DPO at privacy@clearviewpropertysupport.com, and we will undertake to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
